Customer Support ›› Customer Service
Our years of experience and expertise in oxygen therapy equipment guarantee our customers the highest quality products and exceptional customer service. Being customer driven means we stand behind our products and service. Sechrist recognizes that comprehensive efficient support is a critical customer requirement. That is why only Sechrist provides a choice of service levels. From our benchmark Preventative Maintenance to our Total Care Package, Sechrist has the infrastructure in place to handle all of our customer service needs quickly, efficiently and professionally. Sechrist service packages are listed below:

Service Package Options

Service Options Preventative
Maintenance
Total Care
Package
Initial evaluation
Design and planning consultation
Installation
In-service Training
24x7 Telephone Support
24x7 Email Support
Dedicated technician response in 4 hours
Annual preventative maintenance
One Month Maintenance Contract  
Replace Filter Elements and Battery at no charge  
One month performance guarantee after service  
One Year Maintenance Contract  
No charge on all replacement parts  
One year performance guarantee after service